Five promises, in writing.
Solar is a 25-year decision. These go into your contract, so you can hold us to them.
Book your free surveyFive promises, in writing.
Solar is a 25-year decision. These go into your contract.
Forecast Promise
If your system produces less than we forecast in its first year, for reasons within our control, we put it right at our cost.
Workmanship warranty
Our workmanship is covered by an insurance-backed warranty, so your cover continues whatever happens to us.
Response Promise
A reply within one working day, from someone who knows your system.
Fixed Price Promise
The price on your signed contract is the price you pay. Nothing is added on installation day.
Tidy Home Promise
Scaffolding down promptly, cables hidden or neatly trunked, and your home left as we found it.
Warranties explained
Four things are covered, by different parties. This is who stands behind what.
- Workmanship
- Covers the installation itself: the fixings, the wiring, the weatherproofing. Ours is insurance-backed, so your cover continues whatever happens to us.
- Panels
- The manufacturer guarantees the panels against defects and guarantees a minimum output over their life. Both are set out in your plan.
- Inverter
- The inverter converts the power from the panels for your home. It carries its own manufacturer warranty, and we tell you its length before you sign.
- Battery
- Battery warranties are written in years and in charge cycles. We explain what both mean for your household and put the terms in your plan.
Questions about aftercare
What happens if something goes wrong?
You call your project lead. Our workmanship is covered by an insurance-backed warranty, and your panels, inverter and battery carry their own manufacturer warranties.
What if Electrasol stops trading?
Your workmanship warranty is insurance-backed, so a claim does not depend on us still being here. Your hardware warranties are with the manufacturers.
How do I make a claim?
Call or message your project lead. The Response Promise means you hear back within one working day, and we arrange the visit from there.
Are the promises in the contract?
Yes. All five are written into your contract with their terms, so you are not relying on a web page.
See what your roof could do.
- 1
Tell us about your home
Five short questions. It takes about a minute.
- 2
We call you
Your project lead rings within one working day to arrange a time.
- 3
Survey and plan
We visit, design your system and send your written Home Energy Plan. There is no obligation to go ahead.
Book your free home survey
Thank you. We will call you within one working day.
Your project lead will ring to arrange your survey. It helps to have a recent electricity bill to hand.
We install for homeowners.
Solar needs the owner's agreement. If you rent, we are happy to speak with your landlord.